Our Rule Book
Our rule book sets out our current rules for how we run Pioneer and deal with our members. Any member can view the rulebook by asking at a contact point.
We will not share your personal data with anyone outside of Pioneer Credit Union Ltd without your consent, and will only share data when it is in the best interests of the member to do so. Data is shared withing the organisation only with those individuals who require it to operate the service, and is confidential in all cases.
FSCS Compensation Scheme
All of our members' savings are protected up to the value of £85,000 by the FSCS (Financial Services Compensation Scheme), You can find out more about the FSCS here.
The Financial Ombudsman Service
We try to provide an excellant service and treat all our customers fairly. However, we may occasionally get it wrong and you may feel like you did not get the service you should have. Please tell us if this happens.
If you have a complaint or grievance you should contact our Registered Office. You can find details of how to do this on our Contact Us page. We will respond to your complaint and try to resolve it. If we cannot resolve it straight away we will tell you and keep you informed of what we are doing. We will confirm this in writing.
We aim to resolve all complaints within 4 weeks although more difficult cases may take longer.
If a case has not been resolved within eight weeks, or you are not satisfied with the outcome, you have the right to take your complaint to the Financial Ombudsman. Click here or on the image above to be directed to their service.
PRA & FCA
Information held by the PRA & FCA on Pioneer can be found by clicking here and entering the reference number.
Pioneer is supported in our work by: